Police Command & Communication Center - final demo & user testing

For the second workshop we built a back projected prototype to come as closest to the final experience as possible.
We would have loved to have a fully interactive prototype, but that was impossible to do in that short period of time (10 days between workshop 1 and 2).












We prepared a case we played through with the police-guys: First we gave a 5 minute introduction to our interface followed by a crime event we simulated and the officers / dispatchers had react to on the interface.

The result was mind-blowing, as all of the subjects were able to conduct all tasks without any mistakes at the first attempt. Considering the fact, that the old system needs weeks to get familiar with, this was a big success.

The feedback on our approach of using a touchscreen paired with a special keyboard and a special communication device was really good. The concept improved workflow as well as ergonomics and provided a more compelling experience of use.