Police Command & Communication Center - ideation workshop

 After two weeks of research we developed two rough paper prototypes. Both were quite different to what the dispatchers are used to and we were pretty curious to test their reactions.

In a one-day workshop, in which police-officers and dispatchers participated, we tested the low-fi prototypes by playing through a quick scenario with them. We learned a lot of useful lessons, some of them were quite surprising, as many of the subjects were most familiar with some of the more radical approaches.

I had the opportunity to learn a lot about quick prototyping and early-stage user testing, which was one of the most important steps in the whole project.

As our group also addressed the whole room as an opportunity area, we asked the officers and dispatchers to show us how they like to work. We gave them a toolkit of desks, projection areas etc. to play with. By that we found out, that today's room layout is almost the opposite of what the people working in it want to have.

After the workshop we perused all the feedback and worked out a more detailed concept. We went through many iterations of wireframes like you see on the left, refining them more and more every step.